- Fast Delivery And Free Shipping On All Orders
- support@getzawa.com
- Phone: +1 (505) 232-1989
Welcome to the Getzawa FAQ section. Below you’ll find answers to common questions about our furniture, home décor, lighting, orders, shipping, and returns. If you need more help, our support team is always happy to assist.
What products does Getzawa sell?
Getzawa offers a carefully curated selection of home furniture, décor, and lighting. Our collection includes tables, chairs, dressers, decorative panels, lamps, chandeliers, and other home accents designed to enhance comfort, style, and functionality in every space.
How can I place an order?
Shopping at Getzawa.com is simple and secure:
- Browse our furniture and décor collections
- Select the product that fits your space
- Click Add to Cart
- Proceed to checkout and enter your shipping and payment details
- Review and confirm your order
Once your order is placed, you’ll receive a confirmation email with all the details.
What payment methods do you accept?
We accept major credit and debit cards through Stripe. All transactions are encrypted to ensure your personal and payment information remains protected.
Do you ship internationally?
At this time, Getzawa ships within the United States only. For shipping timelines and updates, please refer to our Shipping Policy.
How do I track my order?
After your order has shipped, you’ll receive an email with tracking information. You can use the provided tracking number to monitor delivery progress through the carrier’s website.
What is your return and refund policy?
If you’re not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery, subject to our return guidelines. Full details are available in our Return and Refund Policy.
What if my order arrives damaged or defective?
If your furniture or décor item arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery. Our team will assist you with a replacement or refund as quickly as possible.
How long does delivery take?
Orders are usually processed within 1–2 business days. Standard delivery times range from 5–7 business days, depending on your location. Tracking details will be shared once your order ships.
Can I cancel or change my order after placing it?
If you need to cancel or modify an order, please reach out to us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
Is sales tax applied to orders?
Yes, sales tax is calculated at checkout based on your shipping address and applicable local tax laws.
Do you offer gift cards?
Not yet, but we’re working on adding gift cards in the future. Stay connected for updates.
How can I contact Getzawa support?
Our team is available to help with product questions, order inquiries, and general support.
Email: support@getzawa.com
Phone: +1 (505) 232-1989
Address: 599 Albers Valley Rd, Regina, NM 87046
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
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