Return & Refund Policy

At Getzawa, customer satisfaction is important to us. If your purchase doesn’t meet your expectations, we aim to make the return and refund process clear and straightforward. This policy applies to all orders placed through Getzawa.com and respects all applicable consumer rights, including the right of withdrawal.

1. General Information

This Return and Refund Policy forms part of our Terms & Conditions and should be reviewed together with our Privacy Policy and Shipping Policy. By placing an order on Getzawa.com, you agree to the terms outlined below.

2. Eligibility for Returns

2.1 Return Period

Eligible products may be returned within 30 days from the date of delivery. This period meets and exceeds the minimum 14-day return requirement under applicable law. Returns requested after 30 days cannot be accepted or refunded.

2.2 Right to Cancel (Withdrawal)

Customers have the right to withdraw from their purchase within 14 days of receiving the order, without providing a reason.

To exercise this right, you may contact us using any of the following methods:

Email: support@getzawa.com
Phone: +1 (505) 232-1989
Or through the contact form on our Contact Us page.

2.3 Return Conditions

To be eligible for a refund, returned items must:

Be in the same condition as received
Be unused and in original packaging
Show no signs of damage, stains, or excessive wear
Include all manuals, accessories, and originally included components

2.4 Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products

If you are unsure whether your item qualifies, please contact our support team for confirmation.

3. How to Return an Item

3.1 Starting a Return

To initiate a return, please contact us by:

Emailing support@getzawa.com
Calling +1 (505) 232-1989

Include your order number, contact information, and reason for return.

3.2 Return Shipping Address

All approved returns must be sent to:

599 Albers Valley Rd, Regina, NM 87046, USA

3.3 Packaging Instructions

Items should be securely packaged, preferably using the original packaging. All parts, manuals, and any bonus items must be included.

3.4 Return Shipping Costs

If the return is due to an error on our part (such as a damaged or incorrect item), we will provide a prepaid return shipping label.
For all other returns, the customer is responsible for return shipping costs. We recommend using a trackable and insured shipping service.

4. Refund Information

4.1 Refund Method

Refunds are issued to the original payment method used at checkout. We do not offer store credit.

4.2 Refund Processing Time

Once the returned item is received and inspected, refunds are processed within 3–5 business days. Additional time may be required for your bank or payment provider to finalize the transaction.

4.3 Full Refunds

A full refund, including applicable taxes and original shipping fees, will be issued if:

The return is initiated within 30 days
The item is returned unused and in original condition
All eligibility requirements in this policy are met

4.4 Partial Refunds

Partial refunds may apply if:

The item shows signs of use or damage
Original packaging, accessories, or included items are missing

5. Exchanges

Direct exchanges are also offered.

6. Damaged or Defective Items

6.1 Shipping Damage

If your order arrives damaged, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.

6.2 Manufacturing Defects

If a product is found to be defective within the 30-day return period, notify us promptly. We will provide a prepaid return label and offer either a replacement or a full refund.

7. Refund Delays or Issues

If you have not received your refund after the expected processing time:

Check with your bank or payment provider
If further assistance is needed, contact us at support@getzawa.com

8. Gift Purchases

If an item was marked as a gift, any approved refund will be issued to the original purchaser’s payment method. Store credit is not provided for gift returns.

9. Special Return Situations

9.1 Bulk Orders

Orders containing five or more units of the same product may require special return instructions. Please contact us for guidance.

9.2 Customized Products

Custom or personalized items are non-returnable unless they arrive damaged or defective.

9.3 Promotional Bundles

Returns involving bundled or promotional items may be subject to specific conditions outlined in the promotion. Please review the promotional terms or contact support for clarification.

10. Restocking Fees

No restocking fees are charged for eligible returns made within the 30-day return period.

11. Contact Information

If you have questions or need help with a return or refund, contact us:

Email: support@getzawa.com
Phone: +1 (505) 232-1989
Address: 599 Albers Valley Rd, Regina, NM 87046, USA
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM

You may also reach us through our Contact Us page.

12. Policy Updates

This Return and Refund Policy may be updated periodically. Any revisions will be posted on this page with an updated effective date. Changes will not affect returns already in progress.

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