Description

High on heat and big on versatility, Weber’s Lumin electric grills takes urban outdoor grilling to new heights. This multifunction electric grill reaches temperatures over 600°F so sear-mark seekers can achieve high-quality searing, while smoke infusion further enhances that grill flavor guests crave. Speaking of satisfied guests, the Lumin grill can keep food warm so everyone can easily serve themselves (and come back for seconds). Modern, compact and available in an array of colors, Weber’s new Lumin electric grill is designed to suit both your taste and your outdoor space.

Reach really hot temperatures—over 600°F
Sear, smoke, steam or boil with various cook settings
Keep meals warm so guests can serve themselves
Grill from frozen by thawing food while the grill preheats
Store simply with compact and space-efficient design

Flame Kissed Without the Flame
Create those unmistakable, delicious grilled sear marks and authentic grilled flavor on steak with a temperature range reaching 600 degrees.

It’s More Than Just a Grill
Steam a side of veggies and even defrost frozen food with the Lumin-unique steam setting. Who needs to cook indoors when you’ve got it all outside in one compact package.

Add a Hint of Smoke
Add the unmistakable taste of smoke to the recipe with the Smoke Infusion setting.

Introducing the Balcony Buffet
Keep food warm so your guests can help themselves to seconds, enjoying buffet-style self-service straight from the grill. Just place an oven-safe dish on the cooking grate and add the food – or use the Versatility Expansion Kit.

From Frozen to Grill Marks
Skip a step by defrosting during grill preheat. Anything from frozen shrimp, chicken nuggets, or even mini pizzas.

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Shipping Policy

At Getzawa, we are committed to delivering our home furniture and décor products safely, reliably, and on time throughout the United States. This Shipping Policy explains how orders are processed, shipped, and delivered, including estimated timelines, shipping restrictions, and what to expect after placing an order.

Shipping Locations

We currently ship to all 50 U.S. states.
International shipping is not available at this time.
We do not ship to U.S. territories (including Puerto Rico), APO/FPO military addresses, or P.O. boxes.

Shipping Fees

Standard shipping is free for all orders within the continental United States.
Orders shipped to Alaska or Hawaii may include an additional shipping charge, which is calculated during checkout.

Shipping Methods and Delivery Timelines

We work with trusted carriers such as FedEx, UPS, and regional freight partners to ensure dependable delivery.

Order Cut-off Time: 5:00 PM (GMT-07:00) Mountain Standard Time (Denver)
Orders are typically processed within 1–2 business days.
Transit times usually range from 3–5 business days, depending on location.
Most orders are delivered within 4–7 business days from the purchase date, excluding weekends and federal holidays.

Order Tracking

Once your order has shipped, you will receive a confirmation email that includes:

Your tracking number
A direct tracking link
An estimated delivery date

You may also track your order through our Order Status page on Getzawa.com.

Delivery Information

A signature may be required for high-value items or freight shipments.
Larger items, including furniture or oversized décor pieces, may be delivered by freight carriers with scheduled delivery windows.
If a delivery attempt is missed, the carrier may make up to three attempts or request pickup from a local depot.

Shipping Issues

Lost Packages
If tracking information has not updated for five or more business days, or if your order shows as delivered but was not received, please contact us at support@getzawa.com. We will investigate and, if necessary, arrange a replacement at no additional cost.

Damaged Shipments
If your order arrives damaged:

If visible damage is present, please refuse the delivery and notify us immediately
If damage is discovered after delivery, contact us within 48 hours and provide photos

After reviewing the claim, we will arrange a replacement or refund as appropriate.

Incorrect or Missing Items
If your shipment is missing items or includes incorrect products, please notify us within 7 days of delivery, and we will resolve the issue as quickly as possible.

Order Modifications and Cancellations

To make changes to an order, please contact us before it ships.
Orders may be canceled for a full refund if they have not yet shipped.
Orders that have already shipped may be returned according to our Return and Refund Policy.

Delivery Delays

Occasional delays may occur due to weather conditions, carrier disruptions, or high holiday shipping volumes. If we become aware of a delay affecting your order, we will keep you informed with updated delivery information.

Sustainable Shipping

Getzawa is committed to responsible shipping practices. We use eco-conscious packaging materials when possible and partner with carriers that work to reduce environmental impact. Orders are packaged securely while minimizing unnecessary waste.

Customer Support

If you have questions about shipping or delivery, please contact us:

Email: support@getzawa.com
Phone: +1 (505) 232-1989
Address: 599 Albers Valley Rd, Regina, NM 87046
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM

Policy Updates

This Shipping Policy may be updated to reflect changes in carriers or fulfillment processes. The latest version will always be available on this page. Any updates will not affect orders that have already been placed.

Explore Our Store Policies:

Return and Refund Policy

At Getzawa, customer satisfaction is important to us. If your purchase doesn’t meet your expectations, we aim to make the return and refund process clear and straightforward. This policy applies to all orders placed through Getzawa.com and respects all applicable consumer rights, including the right of withdrawal.

1. General Information

This Return and Refund Policy forms part of our Terms & Conditions and should be reviewed together with our Privacy Policy and Shipping Policy. By placing an order on Getzawa.com, you agree to the terms outlined below.

2. Eligibility for Returns

2.1 Return Period

Eligible products may be returned within 30 days from the date of delivery. This period meets and exceeds the minimum 14-day return requirement under applicable law. Returns requested after 30 days cannot be accepted or refunded.

2.2 Right to Cancel (Withdrawal)

Customers have the right to withdraw from their purchase within 14 days of receiving the order, without providing a reason.

To exercise this right, you may contact us using any of the following methods:

Email: support@getzawa.com
Phone: +1 (505) 232-1989
Or through the contact form on our Contact Us page.

2.3 Return Conditions

To be eligible for a refund, returned items must:

Be in the same condition as received
Be unused and in original packaging
Show no signs of damage, stains, or excessive wear
Include all manuals, accessories, and originally included components

2.4 Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products

If you are unsure whether your item qualifies, please contact our support team for confirmation.

3. How to Return an Item

3.1 Starting a Return

To initiate a return, please contact us by:

Emailing support@getzawa.com
Calling +1 (505) 232-1989

Include your order number, contact information, and reason for return.

3.2 Return Shipping Address

All approved returns must be sent to:

599 Albers Valley Rd, Regina, NM 87046, USA

3.3 Packaging Instructions

Items should be securely packaged, preferably using the original packaging. All parts, manuals, and any bonus items must be included.

3.4 Return Shipping Costs

If the return is due to an error on our part (such as a damaged or incorrect item), we will provide a prepaid return shipping label.
For all other returns, the customer is responsible for return shipping costs. We recommend using a trackable and insured shipping service.

4. Refund Information

4.1 Refund Method

Refunds are issued to the original payment method used at checkout. We do not offer store credit.

4.2 Refund Processing Time

Once the returned item is received and inspected, refunds are processed within 3–5 business days. Additional time may be required for your bank or payment provider to finalize the transaction.

4.3 Full Refunds

A full refund, including applicable taxes and original shipping fees, will be issued if:

The return is initiated within 30 days
The item is returned unused and in original condition
All eligibility requirements in this policy are met

4.4 Partial Refunds

Partial refunds may apply if:

The item shows signs of use or damage
Original packaging, accessories, or included items are missing

5. Exchanges

Direct exchanges are also offered.

6. Damaged or Defective Items

6.1 Shipping Damage

If your order arrives damaged, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.

6.2 Manufacturing Defects

If a product is found to be defective within the 30-day return period, notify us promptly. We will provide a prepaid return label and offer either a replacement or a full refund.

7. Refund Delays or Issues

If you have not received your refund after the expected processing time:

Check with your bank or payment provider
If further assistance is needed, contact us at support@getzawa.com

8. Gift Purchases

If an item was marked as a gift, any approved refund will be issued to the original purchaser’s payment method. Store credit is not provided for gift returns.

9. Special Return Situations

9.1 Bulk Orders

Orders containing five or more units of the same product may require special return instructions. Please contact us for guidance.

9.2 Customized Products

Custom or personalized items are non-returnable unless they arrive damaged or defective.

9.3 Promotional Bundles

Returns involving bundled or promotional items may be subject to specific conditions outlined in the promotion. Please review the promotional terms or contact support for clarification.

10. Restocking Fees

No restocking fees are charged for eligible returns made within the 30-day return period.

11. Contact Information

If you have questions or need help with a return or refund, contact us:

Email: support@getzawa.com
Phone: +1 (505) 232-1989
Address: 599 Albers Valley Rd, Regina, NM 87046, USA
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM

You may also reach us through our Contact Us page.

12. Policy Updates

This Return and Refund Policy may be updated periodically. Any revisions will be posted on this page with an updated effective date. Changes will not affect returns already in progress.