Description

Jackery HomePower 1000 Plus V2 White Solar Generator with 2x SolarSaga 100W Air Solar Panels

Power your home backup, RV travels, and off-grid adventures in style with the white Jackery HomePower 1000 Plus V2 Solar Generator Kit. Bundled with two ultra-lightweight SolarSaga 100W Air solar panels, this system provides 200W of total solar input paired with a robust 1,024Wh LiFePO4 power station in a clean white finish.

Key Features

Dual 100W Air Solar Panels (200W Total): Includes two ultra-light, bifacial SolarSaga 100W Air panels designed for effortless setup, superior durability, and maximum sunlight capture.
Sleek White Edition: Modern white casing designed to blend seamlessly into modern homes, RV interiors, and clean setups.
Long-Life LiFePO4 Battery: Built with safe Lithium Iron Phosphate cells rated for 4,000+ charge cycles (up to 70%+ capacity retention), providing 10+ years of daily use.
1,800W High Output: Delivers 1,800W continuous pure sine wave AC power (3,600W surge) to effortlessly run refrigerators, power tools, electronics, and small home appliances.
Ultra-Fast Recharging: Full AC wall charge in under an hour with Emergency Super Charge mode, or power up using clean solar energy wherever you go.
Uninterrupted Power Supply (<10ms UPS): Ultra-fast transfer time ensures your computers, Wi-Fi routers, and essential devices stay powered through unexpected outages.
Smart App Management: Control charge modes, monitor output, and track solar input in real time via Wi-Fi and Bluetooth using the Jackery app.

Specifications

Capacity: 1,024Wh (Expandable up to 11kWh)
Battery Chemistry: LiFePO4 (Lithium Iron Phosphate)
AC Output: 1,800W Continuous / 3,000W–3,600W Surge Peak (Pure Sine Wave)
Solar Panels Included: 2× Jackery SolarSaga 100W Air (200W Total Solar Input)
Ports: 4× Pure Sine Wave AC Outlets, 2× USB-C (up to 140W PD), 1× USB-A (18W), 1× 12V Car Port
Weight: ~23.8 lbs (Power Station)
Dimensions: 12.4 × 7.9 × 9.2 inches

What’s in the Box

1× Jackery HomePower 1000 Plus V2 Portable Power Station (White)
2× Jackery SolarSaga 100W Air Solar Panels
1× AC Charging Cable
1× Solar Panel Connection Cable Set
1× User Manual

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Shipping Policy

At Getzawa, we are committed to delivering our home furniture and décor products safely, reliably, and on time throughout the United States. This Shipping Policy explains how orders are processed, shipped, and delivered, including estimated timelines, shipping restrictions, and what to expect after placing an order.

Shipping Locations

We currently ship to all 50 U.S. states.
International shipping is not available at this time.
We do not ship to U.S. territories (including Puerto Rico), APO/FPO military addresses, or P.O. boxes.

Shipping Fees

Standard shipping is free for all orders within the continental United States.
Orders shipped to Alaska or Hawaii may include an additional shipping charge, which is calculated during checkout.

Shipping Methods and Delivery Timelines

We work with trusted carriers such as FedEx, UPS, and regional freight partners to ensure dependable delivery.

Order Cut-off Time: 5:00 PM (GMT-07:00) Mountain Standard Time (Denver)
Orders are typically processed within 1–2 business days.
Transit times usually range from 3–5 business days, depending on location.
Most orders are delivered within 4–7 business days from the purchase date, excluding weekends and federal holidays.

Order Tracking

Once your order has shipped, you will receive a confirmation email that includes:

Your tracking number
A direct tracking link
An estimated delivery date

You may also track your order through our Order Status page on Getzawa.com.

Delivery Information

A signature may be required for high-value items or freight shipments.
Larger items, including furniture or oversized décor pieces, may be delivered by freight carriers with scheduled delivery windows.
If a delivery attempt is missed, the carrier may make up to three attempts or request pickup from a local depot.

Shipping Issues

Lost Packages
If tracking information has not updated for five or more business days, or if your order shows as delivered but was not received, please contact us at support@getzawa.com. We will investigate and, if necessary, arrange a replacement at no additional cost.

Damaged Shipments
If your order arrives damaged:

If visible damage is present, please refuse the delivery and notify us immediately
If damage is discovered after delivery, contact us within 48 hours and provide photos

After reviewing the claim, we will arrange a replacement or refund as appropriate.

Incorrect or Missing Items
If your shipment is missing items or includes incorrect products, please notify us within 7 days of delivery, and we will resolve the issue as quickly as possible.

Order Modifications and Cancellations

To make changes to an order, please contact us before it ships.
Orders may be canceled for a full refund if they have not yet shipped.
Orders that have already shipped may be returned according to our Return and Refund Policy.

Delivery Delays

Occasional delays may occur due to weather conditions, carrier disruptions, or high holiday shipping volumes. If we become aware of a delay affecting your order, we will keep you informed with updated delivery information.

Sustainable Shipping

Getzawa is committed to responsible shipping practices. We use eco-conscious packaging materials when possible and partner with carriers that work to reduce environmental impact. Orders are packaged securely while minimizing unnecessary waste.

Customer Support

If you have questions about shipping or delivery, please contact us:

Email: support@getzawa.com
Phone: +1 (505) 232-1989
Address: 599 Albers Valley Rd, Regina, NM 87046
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM

Policy Updates

This Shipping Policy may be updated to reflect changes in carriers or fulfillment processes. The latest version will always be available on this page. Any updates will not affect orders that have already been placed.

Explore Our Store Policies:

Return and Refund Policy

At Getzawa, customer satisfaction is important to us. If your purchase doesn’t meet your expectations, we aim to make the return and refund process clear and straightforward. This policy applies to all orders placed through Getzawa.com and respects all applicable consumer rights, including the right of withdrawal.

1. General Information

This Return and Refund Policy forms part of our Terms & Conditions and should be reviewed together with our Privacy Policy and Shipping Policy. By placing an order on Getzawa.com, you agree to the terms outlined below.

2. Eligibility for Returns

2.1 Return Period

Eligible products may be returned within 30 days from the date of delivery. This period meets and exceeds the minimum 14-day return requirement under applicable law. Returns requested after 30 days cannot be accepted or refunded.

2.2 Right to Cancel (Withdrawal)

Customers have the right to withdraw from their purchase within 14 days of receiving the order, without providing a reason.

To exercise this right, you may contact us using any of the following methods:

Email: support@getzawa.com
Phone: +1 (505) 232-1989
Or through the contact form on our Contact Us page.

2.3 Return Conditions

To be eligible for a refund, returned items must:

Be in the same condition as received
Be unused and in original packaging
Show no signs of damage, stains, or excessive wear
Include all manuals, accessories, and originally included components

2.4 Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products

If you are unsure whether your item qualifies, please contact our support team for confirmation.

3. How to Return an Item

3.1 Starting a Return

To initiate a return, please contact us by:

Emailing support@getzawa.com
Calling +1 (505) 232-1989

Include your order number, contact information, and reason for return.

3.2 Return Shipping Address

All approved returns must be sent to:

599 Albers Valley Rd, Regina, NM 87046, USA

3.3 Packaging Instructions

Items should be securely packaged, preferably using the original packaging. All parts, manuals, and any bonus items must be included.

3.4 Return Shipping Costs

If the return is due to an error on our part (such as a damaged or incorrect item), we will provide a prepaid return shipping label.
For all other returns, the customer is responsible for return shipping costs. We recommend using a trackable and insured shipping service.

4. Refund Information

4.1 Refund Method

Refunds are issued to the original payment method used at checkout. We do not offer store credit.

4.2 Refund Processing Time

Once the returned item is received and inspected, refunds are processed within 3–5 business days. Additional time may be required for your bank or payment provider to finalize the transaction.

4.3 Full Refunds

A full refund, including applicable taxes and original shipping fees, will be issued if:

The return is initiated within 30 days
The item is returned unused and in original condition
All eligibility requirements in this policy are met

4.4 Partial Refunds

Partial refunds may apply if:

The item shows signs of use or damage
Original packaging, accessories, or included items are missing

5. Exchanges

Direct exchanges are also offered.

6. Damaged or Defective Items

6.1 Shipping Damage

If your order arrives damaged, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.

6.2 Manufacturing Defects

If a product is found to be defective within the 30-day return period, notify us promptly. We will provide a prepaid return label and offer either a replacement or a full refund.

7. Refund Delays or Issues

If you have not received your refund after the expected processing time:

Check with your bank or payment provider
If further assistance is needed, contact us at support@getzawa.com

8. Gift Purchases

If an item was marked as a gift, any approved refund will be issued to the original purchaser’s payment method. Store credit is not provided for gift returns.

9. Special Return Situations

9.1 Bulk Orders

Orders containing five or more units of the same product may require special return instructions. Please contact us for guidance.

9.2 Customized Products

Custom or personalized items are non-returnable unless they arrive damaged or defective.

9.3 Promotional Bundles

Returns involving bundled or promotional items may be subject to specific conditions outlined in the promotion. Please review the promotional terms or contact support for clarification.

10. Restocking Fees

No restocking fees are charged for eligible returns made within the 30-day return period.

11. Contact Information

If you have questions or need help with a return or refund, contact us:

Email: support@getzawa.com
Phone: +1 (505) 232-1989
Address: 599 Albers Valley Rd, Regina, NM 87046, USA
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM

You may also reach us through our Contact Us page.

12. Policy Updates

This Return and Refund Policy may be updated periodically. Any revisions will be posted on this page with an updated effective date. Changes will not affect returns already in progress.